Elegance Preserved

address: 6363 Wilshire Blvd #300, Los Angeles, CA 90048, United States
Phone: +1 800-539-9092
services: From the business: Small business,
Service options: Delivery,
Crowd: LGBTQ+ friendly, Transgender safe space,
Planning: Appointment required,
Payments: Credit cards, Debit cards, Credit cards,

category: Bridal shop, Dry cleaner, Tailor
rayting: 5
site: https://elegancepreserved.com/contact-us/
Chaep Dry Cleaner: Pico Cleaners Arya Cleaners Bonita
worktime:
DayTime
Monday10 AM–4 PM
Tuesday10 AM–4 PM
Wednesday10 AM–4 PM
Thursday10 AM–4 PM
Friday10 AM–4 PM
Saturday11 AM–3 PM
SundayClosed




Name: A***** C****
Date: 2023-10-10 21:00:52
Rating: 5
Comment: I am so happy I chose Elegance Preserved to take care of my wedding dress! My dress is a Sophia Tolli Valentina dress I bought from For Love Bridal, and then I had some custom details and a bustle added on with A Stitch in Time. I did a lot of googling and researching to pick a wedding dress preservation company. I noticed a lot of the other companies used just an old style box that was very big, much bigger than my dress would need. And I live in an apartment so space is precious. I loved that Elegance Preserved had 3 different size boxes, and their smallest option worked perfectly for my dress. I also really like that the box for the dress wasnt the same design that looks like its been used for decades and is super dated. It is a sturdy museum quality preservation box with a perfectly fitted muslin cloth cover.Their pickup service made it everything so easy! They picked up my dress, let me know when it arrived safely and gave me a quote in a timely manner. It was great peace of mind that if the quote was too much, they would just bring the dress back. Their communication was excellent through the whole process, letting me know when pickup and drop off would happen (within a 4 hour window, and they were always on time), and even letting me know when they found a little damage on my dress and gave me the option to have it repaired for a bit more than what was quoted. It was so easy to text them for a quick response if I ever had a question.I am really pleased with how my dress came back to me. It is beautifully packaged with careful layers of tissue paper. I had a veil too and it was wonderfully arranged in there as well. And it looks as clean as the day I bought it, which was really impressive considering I had an outdoor wedding and got a good bit of dirt on my train. They even packaged a pair of white gloves so you can handle the tissue paper and the dress without compromising the cleaning and preservation.For any bride on the fence or doing her research, you can be confident in your choice with Elegance Preserved! I highly recommend them!

Name: C****** U****
Date: 2023-09-28 16:00:52
Rating: 5
Comment: I got my dress at Sarah Seven NYC where they recommended I use elegance preserved. The whole process was easy and transparent from beginning to end. I used the shipping service and they updated me throughout the process which put my mind at ease. They are also just incredibly kind! Highly recommend.

Name: C******** G*********
Date: 2023-09-22 23:21:26
Rating: 5
Comment: I found Elgance Preserved on my own when looking for a place that was able to not only preserve my wedding dress that I bought at Alfred Angelo, but a place who can deep clean it since it was in my closet collecting dust and hanging with its stains for the past 10 years. Yes, it took me 10 years to finally do this because I didnt want to trust just anyone with my dress. When I contacted Elgance Preserved, I received an immediate call back to discuss the services I inquired about. From the moment the dress was picked up to the moment it was dropped off, I was provided with updates on my dress. It made me feel like I was part of the process and not just another customer. Their pick up and drop services make the process quick and simple. I am over the moon excited with the amazing job Elegance Preserved did on my dress. They were able to remove tough stains that were a decade old and restored its shine and elegance. Thank you Elegance Preserved for your hard work and for providing a friendly and genuine service.
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Name: E******** P****
Date: 2023-09-14 01:32:38
Rating: 5
Comment: I couldnt be happier with the service. From start to finish, it was an absolute breeze. They picked up my dress on time and delivered it back to me in pristine condition. The entire process was incredibly convenient, and the results were fantastic. I highly recommend Elegance Preserved for their outstanding wedding dress cleaning service.

Name: c******** g*****
Date: 2023-08-25 16:28:50
Rating: 5
Comment: I had an amazing experience with Elegance Preserved.They picked up my Liz Martinez gown that I purchased from En Blanc at my home, which was seamless. The driver was super communicative and they finished the dress even faster than expected. Overall very professional and kind people to work with. Highly recommend!

Name: J******* B********
Date: 2023-01-25 23:02:53
Rating: 5
Comment: I got married in June 2022 and it took me 4 months — (major perfectionist right here 🙋🏻‍♀️) — to research and find the best place to take my dress to get it cleaned/preserved. My dress is an Oscar de la Renta pleated tulle gown and I wanted to make sure that wherever I took it, they knew how to handle the very delicate fabric. The Oscar store I got it from recommended a different place to get it cleaned/preserved, but their quote was an outrageous price (a laughable $2K)! After reading millions of reviews, I finally found Elegance Preserved and I’m so glad I did! Their pricing was extremely reasonable and their work is exquisite!! I received my dress yesterday and it honestly looks like a brand new dress! They did such an incredible job cleaning and preserving the tulle. The preservation box, tissue paper, and special protective cotton casing are all museum quality and they even give you a pair of special cotton gloves to use if/when you take the dress out of the box. The customer service is also excellent — throughout the process everyone I talked to or emailed with was extremely professional, communicative, kind, and informative! They went above and beyond to make sure my expectations were met. Also, they have a pickup/delivery service that’s included, which just made the whole process so much easier (and their driver is also very nice and professional). The work is excellent, the price was excellent, the people are excellent — I’d highly recommend Elegance Preserved to any of my friends or any future brides out there!

Name: M******* S******
Date: 2022-08-31 02:59:58
Rating: 5
Comment: I found Elegance Preserved when I purchased a floor sample wedding gown from Kinsley James in West Hollywood. My dress was picked up directly from the boutique and dropped back off there once it was finished. Kinsley James offers a coupon for your cleaning service that takes some of the cost down but I was admittedly shocked at the price to clean a wedding gown. Elegance preserved handled my reaction to the estimate very well, explained why the cost was what it was, and even offered to find some additional discounts/promotions for me to help bring the cost down. They even gave me time to shop around before approving the estimate. I quickly discovered the price was lower than other places in the area. Thanks Olivia!

Name: K******* A******
Date: 2022-08-20 22:05:37
Rating: 5
Comment: AMAZING customer service. Honestly, I love how quick Olivia and her team responded to my emails and texts. I purchased my bridal gown from Sarah at LovedTwiceBridal, absolutely obsessed with my dress. My dress was a sample Anne Barge full length Jubilee dress. I searched google and ended up asking Sarah who she trusts and recommends for a cleaning service for bridal gowns, and she recommended Elegance Preserved!Communication was clear, fast and effective. The delivery was very simple. I mailed out my dress and then I had the company drop it off with my aunt, who lives in LA (she was within their delivery route).I really appreciated that they called me about the details of my dress and they were very honest with what I should expect. I also really liked that they werent expensive, the price was very affordable.I am definitely going to recommend them to my friends and definitely use their cleaning and preservation services after my wedding!Ill definitely add more photos after the wedding day!

Name: K**** K*****
Date: 2022-08-11 23:15:50
Rating: 5
Comment: I discovered Elegance Preserved a few months after my wedding and Im so glad I did! I purchased a Berta Privee gown from Lovella Bridal and I knew that I wanted to keep it for years to come so I researched local dress cleaning services. Elegance Preserved seemed like the absolute best option in regards to cleaning & preserving my dress and I was 100% right. The team was so kind and communicative throughout the entire process, so I knew my dress was in great hands.The pickup and delivery service made everything SO easy - that was worth the cost in itself. While I havent completely unboxed my dress, it came in the perfect size box and lining to fit under my bed. They also packed in white gloves for when you want to take it out! I cant help but to imagine showing my future children/grandchildren one day. Just so special! I definitely recommend Elegance Preserved if you are looking to keep your dress the same as when you walked down the aisle!

Name: D***** S*** K****
Date: 2022-08-05 18:24:08
Rating: 5
Comment: Elegance took SUCH good care of my custom Lee Petra Grebenau gown. Kinsley James in West Hollywood recommended Elegance for cleaning and preservation, and my dress now sparkling, even after my beach ceremony! Communication was quick and efficient and overall, I couldnt be happier.

Name: C******** B********
Date: 2022-07-26 21:53:22
Rating: 5
Comment: My husband and I got married in October of 2019, so almost 3 years ago and I just now remembered I should get my dress cleaned. Of course, it was never my top priority but I NEEDED to get it out of the house before another 3 years went by. I looked through Google and Yelp and stumbled on a local spot in LA.Honestly, the team at EP was incredibly sweet and helpful from the start. I dropped my dress off and within a day or so I had a quote/pricing from them to clean and box the dress up for me. Once I approved the service and sent the deposit, it was out of my hands. I should note that the dress I had cleaned is NOT a simple dress to clean. It is the McKinley dress from Enzoani in Ivory with stretch Georgette & Lace and a crazy long train purchased from Pebbles Bridal.It took a few weeks before I heard back from them mentioning it was completed in which they then sent an email for me to schedule FREE delivery.**Side note** When you spend so much time picking your dress, so much money buying the dress and getting it fit, and so much effort looking for a trustworthy company to clean it ... Its so refreshing for someone NOT wanting your money for something so simple as delivering.If you like easy and efficient... I would recommend.
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Name: L M
Date: 2022-02-17 14:52:10
Rating: 5
Comment: From start to finish this company was a breeze to work with. I never had any concerns about the hands my wedding dress was about to fall into for cleaning. The process took a few months and when it looked like it was going to take a bit longer to get it back to me, they let me know. For me, there was no rush in getting the return since I already used to dress for its purpose!! The dress was folded and placed in a large preservation box with tissues and gloves to use when handling. My dress train was lace and completely dirty and it literally looks as good as new!! Highly recommend this professional shop!

Name: S***** V*********** S***
Date: 2022-01-25 00:42:57
Rating: 5
Comment: This review is long overdue! The team at Elegance Preserved is absolutely incredible. They treat you with the utmost respect, care, and consideration. Olivia was wonderful to work with throughout the entire process. She answered any and all questions I had regarding the process and what I could expect. Bottom line is, if you want your gown to be preserved and to be taken care of by professionals, look no further! I have included further details below if you want more info regarding my experience :)My gown was the Luca from designer Anne Barge that I found and purchased at White Dresses Boutique in Nashville, TN. It was silk white with velvet overlay and had removable off-the-shoulder straps. Additionally, I had a matching cathedral length veil which also had velvet on the ends with a fingertip length blusher. My ceremony was at a vineyard and the reception was in a wine cave. As you can imagine, the bottom of my gown had some fairly intense grass and dirt stains. I made sure to have my gown cleaned and preserved rather quickly after my wedding because I did not want them to set in.I found Elegance Preserved on Yelp and am so glad I did! I wanted to make sure that I could find a location that would take care of my dress which was quite expensive. While their services are expensive, they are no where near over-priced. They are absolutely fair especially for the level of service, care, and communication. Due to Covid, there were some different options that I was given regarding dress pickup and delivery. My husband dropped off the dress, so that we could be confident in where the dress would be since we do not live in the Beverly Hills area. (This place is absolutely legit, so no concerns whatsoever). They offered us a service where they would ship the gown to us once it was finished. This service was wonderful!!! It was painless and so easy (just like the entire process). They sent us a tracking number as soon as it shipped, and it was delivered in an extremely timely manner.I asked them to clean and preserve both my veil and gown. They arrived in a large box complete with white gloves and a zipped cover for the box. Your gown will be treated like a piece of art in a museum! Both my gown and veil came back spotless like the day I bought them! Their communication is outstanding and the process is fast. You will have complete peace of mind if you use Elegance Preserved! Huge shoutout to Olivia- You are a dream to work with! Thank you so much, EP! I am confident that my gown will last a lifetime.
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Name: K** P******
Date: 2021-06-22 23:23:06
Rating: 5
Comment: Amazing service!! I got a sample dress from Vivienne Atelier and they recommended Elegance Preserved. The thing was, I got my dress in early May and my wedding was in the middle of June! These guys communicate with you all the way to the end to reassure you about your dress, especially if its a rush job! I even had enough time for alterations after my dress was cleaned! Their pickup and delivery service is also a plus! Made it easier not to have to drive to a location. They reply immediately to any questions you may have. Last but not least, when I got my dress, it was like it wasnt even dirty to begin with! Wonderful people, extraordinary service. ❤️

Name: S**** A********
Date: 2021-06-03 22:34:24
Rating: 5
Comment: I purchased my Berta wedding dress at Lovella Bridal in 2019.My wedding was in October 2019 and I had my dress in storage ever since.In May of 2021 I decided to get it cleaned in hopes to selling the dress.After looking around at a few dry cleaners I didn’t feel confident they’ll do the job right.I was beyond happy when I found Elegance Preserved. I spoke with Olivia and she guided me through the process and was very helpful and trustworthy. I knew my dress would be in good hands with EP and I received my dress quicker than I thought. The end results are amazing, the dress looks like new! Thank you so much EP for your help. I would definitely recommend them 🙂
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Name: K****** S***
Date: 2021-05-03 23:30:58
Rating: 5
Comment: FANTASTIC cleaning and preservation by Elegance Preserved! My wedding gown and veil are one-of-a-kind as they were handmade by Claire Pettibone (purchased at her bridal salon in LA) and my gown had a very delicate lace applique, so I was hesitant to trust cleaning & preservation to just anyone. Elegance Preserved was one of the places my dress designer recommended, and I read several good reviews, so I contacted them about my wedding dress and veil. From the start the staff at EP were so kind! They were eager to answer all my questions, were extremely knowledgable, helpful and understanding. They were able to give me initial quotes over the phone, as well as a firm quote after inspecting my dress (BONUS: they send someone to pick up and drop-off your dress - I didnt have to go anywhere! [I live in LA] It was such an easy, smooth process). EP was communicative throughout the entire process and even got my dress + veil cleaned & preserved ahead of schedule. I was extremely pleased with the outcome - they took excellent care of my dress and veil. I highly recommend EP to all brides! - Kristen

Name: E******** S****
Date: 2021-04-30 07:45:30
Rating: 5
Comment: My wedding was in 2017, I bought my Stella York dress from Pebbles Bridal. My dress has beautiful corded lace detailing throughout, after my wedding I was very scared about having my dress ruined by taking it to the wrong cleaner. I had read a lot of reviews of how important it is to take it to a cleaner that specializes with wedding dress and a lot of horror reviews of how bad dresses had been ruined. I was so worried about my dress being destroyed that I just had it sit in my closet since my wedding. Every once in a while, I would try to look into cleaners but was always put off from their previous reviews, as well as the price I was being quoted, it did not put my mind at ease. I wanted to find a place I felt I could trust and get a fair price.I came across Elegance Preserved on Google when I searched for preservation of wedding dresses instead of just wedding dress cleaners. Right from the start of going thru their website I was impressed it had answered all the questions I had in mind before I even spoke to a consultant. I filled out the contact form on the website during my work lunch break and to my complete surprise I received a phone call from them that same day. Their communication and follow up was wonderful, I was so excited that they do pick up/ drop off service since my schedule is so busy.They quickly picked up my dress and gave an estimate for approval. The price was so great and a lot less expensive than I thought it would be based on previous quotes from other less competent cleaners. The estimated time for everything to be cleaned and preserved was quoted taking an approximate 8 weeks, however they were so much faster. From the time the dress was picked up to when it was delivered only took 1 month. I am absolutely so impressed and would highly recommend Elegance Preserved to anybody! They were able to make me feel so comfortable from start to finish. 10/10 Communication, professionalism and convenience.

Name: D** S*
Date: 2021-03-25 01:23:21
Rating: 5
Comment: My dress is from David’s Bridal. It has a lot of lace and beading. I did buy the cleaning service from DB but i did not feel comfortable shipping my dress from Los Angeles to Texas. On top of that, i went through the reviews on Yelp about the company DB uses and they were very scary. Many had complained about holes in their dresses or the dress still being dirty. I had decided to keep the dress as is. However, my husband and I were expecting a baby and we had begun to create the nursery where my dress was being housed. It was time to get it cleaned. I decided to find services here in LA and Elegance Preservation was at the very top! With amazing reviews! I had my consultation immediately and i felt extremely comfortable in purchasing the services! I was so pleased that they offered pick up services as my belly was huge and i could not drive anymore. It was easy! Communication was amazing and welcoming. The dress looks beautiful! Makes me want to wear it again! And again! Drop off services are amazing as I am recovering from a C Section. I mean, I have nothing but amazing things to say about EP! Don’t hesitate! Do it! You will not regret it!

Name: K*** W*******
Date: 2021-01-28 02:31:01
Rating: 5
Comment: 10/10 would recommend!Sean was so communicative and accommodating from start to finish. I even got email updates as my dress was going through the process. I felt very taken care of and never worried about my dress. I had some minor issues with some of the lace that had gotten pulled/torn on my wedding day, but Sean was so quick to get that fixed and even FaceTimed to show me the fix! When the dress was returned its preserved in a cute box with a fabric case and white gloves are included.Would highly recommend Elegance Preserved to clean and preserve your down!

Name: S******** C****
Date: 2021-01-07 23:29:48
Rating: 5
Comment: My wedding was at the end of 2019, and I immediately began to look for cleaning/preservation services for my wedding gown. My dress is a Galia Lahav gown that I purchased from the local store in Beverly Hills. They had referred me to a company that they trust to handle such delicate material. After receiving their rather pricey estimate (and finding out that theyd be shipping my dress to NY since that is their HQs), I wanted to see if I could find other options locally that could provide the same level of services with a slightly lower price point (I was willing to spend the money for peace of mind and great services, but its definitely worth weighing your options first).Fast forward to 2020 during a pandemic with lockdowns and in-person store visits are limited to necessities only. I happened to come across Elegance Preserved on Yelp and saw the positive reviews (and one mentioned they also had a similar experience with the referred company from Galia as well and ended up using EP with excellent results). While there arent many reviews on Yelp for the BH location, there are more for their SF location which--along with a free delivery service with COVID-safe practices--helped seal the deal, so I reached out to get more info and an estimate.From the moment I filled out the contact form on their webpage, everything has been completely seamless, transparent, and their communication has been excellent. They picked up my dress within a week, kept me updated on their progress at every step--when they finished assessing the dress, their estimate for approval (which was $600-700 less than the other companys quote), when the dress was cleaned, when any repairs were made, an update to let me know that they were on pace to complete on time, and finally the completion date (which was only 8 weeks from when they began any work on the dress--also, my dress ended up being ready SIX days early).During the cleaning process, I asked for a virtual viewing of the dress after it was cleaned and before it was preserved which was set up easily--the dress looked amazing. They text to let me know when they were on their way for pickup/delivery and both Shawnee (pickup) and Sean (final drop off) were extremely nice, professional, and punctual. The outer muslin bag that covers the preservation box had a small hole in the seam and the zipper fell off when I zipped it shut after examining my dress, and they reached out immediately about dropping off a new one next week after they get it from the manufacturer.TLDR: Excellent/professional services, amazing communication, fast cleaning/preservation, my dress looks beautiful, and I saved over $600--would highly recommend.

Name: M*** O
Date: 2020-09-28 03:49:47
Rating: 5
Comment: Great team and excellent customer service!! The home pickup and delivery made working with them super easy and they did an awesome job cleaning and preserving my wife’s dress. I highly recommend Elegance Preserved!

Name: I** P********
Date: 2020-09-28 02:04:49
Rating: 5
Comment: I work with Elegance Preserves two years as a tailor.I do repair and alterations for wedding dresses.Pleasure to work with director of Elegance Preserves, Sean.Very responsible and friendly stuff.I send my customers who need cleaning wedding dresses.Highly recommended.

Name: O***** T*******
Date: 2020-09-19 20:59:13
Rating: 5
Comment: Wow, what an amazing experience! I was referred to Elegance Preserved by Kinsley James in LA. Unfortunately my wedding was postponed due to COVID, so I needed a way to store my newly bought gown.I used their free home pickup service and it couldn’t have been easier! Sean was so great with communication and the whole process was relatively fast. I wouldn’t have minded if the service was a little faster, but I understand how busy they must be with similar orders.Thank you so much for making this so easy! I would recommend this company for any bride who’s looking for a clean or preserve! Thanks again!!!!

Name: M***** C****
Date: 2020-09-17 20:57:13
Rating: 5
Comment: I came across Elegance Preserved while Google searching for a place to clean and preserve my wedding dress. I decided to go with Elegance Preserved because the company seemed very detailed and experienced in their cleaning and preserving process. I felt the company was trustworthy to handle such a special piece that I already invested in and wanted to keep for memories sake. My dress by Pronovias – White One was purchased from BHLDN and I was pleased to find out Elegance Preserved has experience working with their dresses. As I was communicating with the staff, everyone seemed very knowledgeable and willing to help answer any questions/concerns I had so that gave me even more comfort. It was also extremely easy to communicate with the team at Elegance Preserved through text message, email, and phone call. Since I worked with the company during COVID-19, the process was very smooth and better than I could have imagined. I was able to schedule a pickup almost immediately and received updates from the staff while they had the dress in their possession. Once the dress was cleaned and preserved, they reached out to me to schedule the drop off which was also seamless. The entire process was so convenient! I am so glad to have found Elegance Preserved and would definitely recommend them to my friends! Thank you to the entire team for the hard work and amazing experience!